COMPUTER AIDED DISPATCH

Our Computer Aided Dispatch (CAD) program is a system comprised of hardware, software, data, operational policies and procedures that provides a comprehensive system where video surveillance, computer aided dispatch (CAD), Geographical information systems (GIS) call taking and dispatching systems are integrated to enable threat awareness, early warning and incident management throughout the whole process. During emergencies, once calls are being placed to the approved emergency calling center, the location of the caller, name and phone number details are automatically transmitted to the location which enables the emergency call receiver to manage and dispatch officers through the software platform.

Nexus Mesh offers an Internet Protocol (IP) standards based emergency communications and dispatch system. A platform that allows for revolutionary, “IP based” access and services for emergency response professionals and provides connectivity for VoIP, wireless and traditional emergency communications.

ADVANCE COMPUTER AIDED DISPATCH SYSTEM

  • Ability to receive voice, video, text, or data sent over IP networks from various communications devices therfore making emergency call more accessible for all users
  • Automatically extracts SIM registration details such as phone number, name and pictures
  • Process all types of emergency calls including non‐voice (multi‐media) messages
  • Acquire and integrate additional data useful to call routing and handling
  • Deliver the calls/messages and data to the appropriate answering point and other appropriate emergency entities
  • Support data video, pictures and communications needs for coordinated incident response and management
  • Provide a secure environment for emergency communications

TEXT TO EMERGENCY: The solution leverages the commonly available, native SMS text service provided by wireless carriers. When text to emergency service is deployed, wireless subscribers with texting capabilities can send an emergency call-for-service message to a PSAP simply by dialing the 615/112/911 on their mobile devices.

Text to emergency service will benefit individuals in emergency situations when they are unable to safely make a call, as well as individuals who are deaf, hard of hearing, and/or speech impaired. These are not the only communities or individuals who can benefit from text to emergency services. However, the common message within the public safety community is, “call if you can, text if you can’t,” as it is often faster to get answers and help to individuals when they are able to speak their location and verbally provide other details about their emergency

COMPREHENSIVE SOLUTION

A comprehensive public safety solution package with video surveillance, voice dispatching and Geographic information system
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Features

Automatic Location Identification

Call location data associate with the ANI that is displayed to the call taker when answering 615/112/911 calls

Policy Routing Function

Functional component of ESRP that determines the next hop in the SIP signaling path using policy Provisioning Boundary Geographic area of GIS data in which a 615/112/911 authority is responsible to maintain

Automatic Vehicle Location

A means for determining the geographic location of a emergency services vehicle and transmitting this information to a point where it can be used

Emergency Service Boundary

Geographic area representing the dispatch responsibility emergency service agency

Location Validation Function

Functional element in an ESInet that is a LoST protocol server where civic location information is validated against the authoritative GIS database information; requires road centerlines and address points

Emergency Services Routing Proxy

ESInet component which is a SIP proxy server that selects the next hop routing within the ESInet based on location and policy

Emergency Call Routing Function

Functional element in ESInet and LoST protocol server where 615/112/911 calls are routed toward the appropriate PSAP using spatial operations.

Geographic Information System

A system for capturing, storing, displaying, analyzing and managing data and associated attributes which are spatially referenced

Location Information Server

Repository of mappings between calling device reference values, like an IP address, and geographic location values